Tracking Services & Lender-Placed Insurance FAQs
Is CPIA’s call center in-house or outsourced?
Our insurance service center is fully in-house and located at our headquarters in Huntsville, Texas.
Does CPIA comply with CFPB and regulatory requirements?
Yes. CPIA’s tracking and lender-placed insurance processes are designed to support compliance with applicable federal and state regulatory requirements, including CFPB guidelines.
What types of collateral can CPIA track?
CPIA provides flexible insurance tracking solutions for a broad range of collateral, including real estate, vehicles, boats, and equipment, allowing lenders to manage diverse portfolios through a single platform.
If I have multiple tracking vendor options, why should I choose CPIA?
CPIA combines cutting-edge tracking technology with an experienced, knowledgeable team that provides personalized support at every stage of the process.
Do you conduct a Penetration Test (PEN Test) and Vulnerability Risk Assessment (VRA)?
Yes. CPIA conducts both a PEN test and a VRA. Detailed information can be shared with qualified applicants during discussions about our services.
What are your billing terms?
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Tracking Fees: Billed monthly
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Postage: Billed quarterly, based on actual usage
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P.O. Box Fees: Billed annually, based on actual USPS rates
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Monthly Minimum Tracking Charge: $250
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Payment Terms: Net 30 days from billing date
How are rates determined?
​Rates are based on several factors, including exposure level, loss history, geographic location, requested limits, and current market conditions.
How much does loan insurance tracking cost?
Costs vary based on the level of escrow and tracking services required. We’re happy to provide pricing tailored to your portfolio and help you compare it to the cost of managing insurance tracking in-house.
Do you offer life-of-loan tracking fee options?
Yes. We offer life-of-loan tracking fee structures with flexible escrow service options.
Do you offer blanket insurance, and how does it differ from force-placed insurance?
Yes, we offer both.
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Blanket Insurance: Covers an entire loan portfolio, with premiums typically paid by the lender.
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Force-Placed Insurance: Applied to individual loans when borrower coverage lapses or is insufficient; premiums are charged to the borrower.
How long does it take to implement a tracking program?
CPIA’s in-house onboarding team works to launch tracking services as quickly as possible. Timelines depend on loan volume, collateral type, and the quality of data files provided.
Does CPIA integrate with loan operating systems (LOS)?
Yes. We integrate with many loan operating systems and support automated back-feed files and document/image exchange.
Can borrowers or insurance agents upload documentation directly to CPIA?
​Yes. Borrowers and agents receive a direct link to securely upload insurance documentation to CPIA.
Does CPIA provide vendor performance reports?
​Yes. Performance and compliance reporting is available for vendor management purposes.
How long does the underwriting process take?
Underwriting timelines vary depending on the complexity of the risk, the completeness of the submission, and carrier requirements. Providing complete and accurate information helps ensure faster turnaround times.
What typically causes underwriting delays?
​Common causes include missing or incomplete information, unclear exposure details, or additional review requirements from carriers or reinsurers.
Still have questions?
Investor Property Program FAQs
Are your carriers licensed in all 50 states?
Yes. Our carriers are licensed nationwide, and we currently insure residential real estate investors in 38 states.
Is there a minimum number of rental properties required?
Yes.
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ARCH: Minimum of 5 rental buildings to bind coverage
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Starstone: Minimum of 8 rental buildings to bind coverage
Is there a maximum number of rental properties you can insure?
No. There is no maximum limit on the number of rental buildings we can quote or bind.
Do you offer umbrella coverage?
Yes. Standard umbrella limits of $1M–$5M are available. Higher limits may be requested with a more extensive application.
Do your investor property policies offer flood insurance?
No. Earthquake coverage is not included, and we do not offer separate earthquake options.
Do you offer builder’s risk insurance?
While we do not offer a stand-alone builder’s risk policy, our coverage includes limited protection for interior and exterior remodeling. Any vertical or horizontal expansion requires a separate builder’s risk policy.
Do you insure fix-and-flip investors?
Yes, provided the investor maintains at least 5 separate rental properties at all
times.
Are properties held in LLCs or trusts eligible?
Yes. Properties owned by LLCs, corporations, or trusts are eligible, subject to underwriting review.
Can policies be endorsed mid-term?
Yes. Most policy changes, such as adding or removing properties, can be handled through mid-term endorsements.
Are short-term rentals (Airbnb, VRBO, etc.) eligible?
Yes. Short-term rental properties are eligible under this program.
Are vacant properties eligible for coverage?
Yes. Vacant properties are eligible under this program.
Do you have an online submission or quoting portal?
Not at this time, though this is planned for a future release.
What policy forms are used for your investor property program?
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ARCH: DP-3 Special Form
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Starstone: Commercial Special Form
What is the typical quote turnaround time for investor property insurance?
With a completed SOV and two years of loss history, we prefer a one-week lead time. Rush quotes can often be completed within one to two business days.
What is required to request a quote?
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Completed CPIA SOV (Excel format)
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Two years of loss history (CLUE report acceptable for personal lines)
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No ACORD forms required
How does billing work?
We offer Direct Bill only, with the following options:
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Installments (ACH or credit card)
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Escrow billing
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Paid in full (ACH, credit card, or check)
A third-party payment processor charges $5.25 per installment (approximately $40 annually).
Are your carriers admitted?
No. Our programs are written on non-admitted paper, which allows greater flexibility in coverage and pricing. Both carriers are A-rated by AM Best with strong financial outlooks.
Is dog bite liability covered?
No. Dog bite coverage is not available. We recommend strong lease language regarding animals and requiring tenants to carry liability insurance.
Do you offer personal lines, life, or health insurance?
No.
Do you insure commercial, mixed-use, storage facilities, apartment complexes, or associations?
No. Our carriers do not offer coverage for:
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Commercial or mixed-use rental buildings
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Storage facilities
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Apartment complexes
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HOAs, condo, or townhome associations
Do you insure mobile homes through your investor property program?
No. Mobile homes are not eligible. However, manufactured rental properties are eligible for coverage.
Still have questions?
