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CPIA KB SUPPORT PAGE

Below are common asked questions and answers.

FTP Site:

Q. Does it matter which ftp client we use?

A. No, you can use your favorite ftp client.

Q. Why are we getting connection errors or timing out?

A. It is important to verify that you can access port 21 when connecting to the ftp site. Also, remember both                      username/password are case sensitive. 

Below are examples of settings for a couple of popular ftp clients.

WinSCP

Filezilla

ALISX:

Q. Does it matter which browser we use?

A. No, you can use any browser. It is recommended that your browser is up to-date. 

Q. Do I log in with the same credentials as we did with the portal?

A. No, you do not use "cpiai\" before your username or you will get the following error. "Invalid User