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CPIA KB SUPPORT PAGE

Below are common asked questions and answers.

FTP Site:

Q. Does it matter which ftp client we use?

A. No, you can use your favorite ftp client.

Q. Why are we getting connection errors or timing out?

A. It is important to verify that you can access port 21 when connecting to the ftp site. Also, remember both                      username/password are case sensitive. 

Below are examples of settings for a couple of popular ftp clients.

WinSCP

Filezilla