CPIA KB SUPPORT PAGE
Below are common asked questions and answers.
Q. Does it matter which ftp client we use?
A. No, you can use your favorite ftp client.
Q. Why are we getting connection errors or timing out?
A. It is important to verify that you can access port 21 when connecting to the ftp site. Also, remember both username/password are case sensitive.
Below are examples of settings for a couple of popular ftp clients.