Our People Make the Difference
Departments
Accounting
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Premium and refund support
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Accounts Receivable / Payable
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Automation of refunds twice weekly
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ACH processing Debits / Credits at no cost to lenders
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Produce month end reports
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Invoices for specific related services
Escrow
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Three levels of optional escrow services
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Compliance driven integration
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Generate notices and certificates
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Automatic coverage (E&O) provided
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Weekly escrow batch reports
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Import files available to assist in escrow analysis
Insurance Service Center
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Answer incoming calls regarding the borrowers insurance
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Update insurance documentation
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Validate insurance policies according to the clients' criteria
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Generate standard and Customized notices and reports for the client
Onboarding
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Implementation of tracked portfolio
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Onsite or remote capability for documentation upload
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Step by step training onsite or remote
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Navigation support of AlisX
Claims
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Inspection appointment set within forty-eight hours
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Automobile average claim settled within ten days of being reported
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Online status of claims available
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Our adjusters assign the claim to local appraisers in your area
Information Processing
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Process encrypted data files
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Web Portal support
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Daily Insurance / EDI processed
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Exporting and processing reports
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FTPS for file upload and retrieval
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Provide back feed files
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Daily support on all aspects
Lender Services
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Provide customer service and problem resolution to the clients
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Review loan data to verify accuracy
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Quality review and edit of notices and reports
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Process and distribution of notices according to client specific guidelines
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Review standard and customized reports generated for the client
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Web-based training
Client Support Services
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Provide processing and data entry for client businesses
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Documentation management on behalf of third parties
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Provide customer service and call support on clients behalf
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Provide technology services to clients for their businesses